If you have any issues with your existing order, please get in touch with us using the form located on the “contact us” page and we will respond within 1-2 business days.
Archives: FAQs
FAQ
How should I display my Botanical Keepsake?
Choose any spot in your home or office out of direct sunlight! Here are the most common places that our customers like to place them: Brighten up the bathroom, kitchen & any window sills (shadey area) Place it at your work desk to give your eyes a rest break from time to time At the...
FAQ
How do I request for a refund or exchange?
If you change your mind or if the product is faulty. Please go to “Returns & Refunds Policy” for more information.
FAQ
How much is delivery?
Domestic delivery is $10.50 per bottle and $2.50 per additional bottle. If you order $135 or more, shipping is on us! Express Shipping is $14.50 per bottle and $2.50 for each additional bottle. For international shipping prices please go to “Shipping Policy” for a detailed list of countries we ship to.
FAQ
Can I place a wholesale order?
If you are a business and would like to become an En Flor stockist, please email us directly with your Business Name, ABN & Email Address and we will send a wholesale price list to you. For a one-off special order request for occassions such as corporate events or weddings, we can also offer you...
FAQ
Is international shipping available?
Yes we ship globally! Go to “Shipping Policy” to see countries we ship to and shipping charges
FAQ
Where & how are they made?
Our products are individually handcrafted by our team here in Sydney, Australia. We use Japanese techniques to select and handcraft each and every dried bloom. The arrangements are then suspended in traditional magnifying bottles filled with color-preserving mineral oil. It is carefully positioned into the bottle with precision to ensure delicate particles of the flower...
FAQ
What plants & flowers are preserved in Botanical Keepsakes?
Our Botanical Keepsakes are made from a wide array of flowers and plants native to Australia and across the globe, whether it’s flowers, ferns, grass and even leaves. To see the full range, browse through our “Shop Page“. We are constantly developing our range with new styles so stay in the loop and follow us...
FAQ
How long will it take for me to receive my order?
Once your order is placed. We take 1 -2 days to craft your goods and prepare them for shipment. Domestic orders take an average of 3 – 7 business days for regular post and 2 business days for express post. Please do allow extra time if the delivery address is located outside of metro and...
FAQ
Recommended maintenance and care tips?
Our Botanical Keepsakes appear most beautiful indoors under natural lighting but away from direct sunlight as with any flowers, this tends to strip away the colours overtime. If kept away from direct sunlight, it will last as long as 4 years or more! We also recommend wiping the bottles down with a bamboo or microfibre...
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